FAQ

Customer satisfaction is our topmost priority. If a product received is damaged or not to your expectations, please contact us via the Contact page, and provide as much details as possible about your experience. Supplementing your report with photos is highly encouraged, and required in some cases. It will help us assess the situation accurately and serve you better. Once your report is reviewed, if it is eligible for a refund, we will issue the refund to the same payment method that was used for the purchase. Refund times vary based on payment method and provider, but typically take 5-7 business days after the refund is approved and initiated.

It is very easy to customize some of our products. A customizable product can be identified by the "CUSTOMIZE ME" ribbon displayed on top of the product's image. Click on a product that has the "CUSTOMIZE ME" ribbon. The product's page will soon open. Read the product's description to learn about what can be customized and how to specify customization. Tip: Copy the customization template from the description. Look for a freeform text field under the product's name where custom requests can be specified. Tip: Paste the customization template copied before and fill in the missing information. Add the product to your cart. Leaving the product page before adding the product to your cart will cause the customization text to be lost.